All C.Paravano purchases have a 14-days return policy

We design our shoes to help you trend at peak level, so if they're not working exactly right for you, we've got you covered. We give you 14 days after receiving product to take your C.Paravano purchases for a trial run, confidently knowing you can return items for any reason within those 14 days.

★HOW DO I RETURN AN ITEM?

• Step 1.Check whether the order delivery time has exceeded the time specified on the website by 14 days.
• Step 2.The customer service email is the only designated return and exchange channel, please contact help@cparavano.com.
• Step 3.Please provide front, side, and bottom photos of the product as required
• Step 4.Place your item(s) into the original packaging.
• Step 5.Please return it to us using the return label we provide you (one order may have multiple labels)

★HOW TO ISSUE A REFUND OR EXCHANGE AFTER I RETURN THE ITEM(S)?

• Refund or exchange will be available as soon as your return is received and processed.
• Refunds:
• The refund time will depend on the payment method you used for your order.
• PayPal refunds: 3 business days.
• Credit card refunds: 7-14 business days.
• Exchanges:
• It will take up to 3 business days for us to arrange the reshipment for you.

Terms & Conditions for return:
To be eligible for a return, shoes must be in the same condition that you received it, unworn, with tags, and in its original packaging. 

To start a return, you can contact us at help@cparavano.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately with the image of defective and damaged item or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
If you want to exchange the shoe for an ideal size as per your recent experience, feel free to reach us at help@cparavano.com

If you want to exchange for another product model, the fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item. For more information and dedicated support, kindly contact us at help@cparavano.com

Refunds
All the returned items are inspected by our online warehouse team and we follow their status in accordance with the terms mentioned in above "Terms & Conditions for return" section. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Also note that the shipping fee either free or paid will be not be refunded. In case of free standard shipping, the actual shipping costs for the round trip will be deducted from your account later. Also remember it can take some time for your bank or credit card company to process and post the refund too.

Credit/Debit Card: 1-15 business days

Return Shipping Charges
Return shipping charges will not be refunded from C.Paravano.  Once a return request is initiated and approved, you will receive a return label, the actual shipping costs for the round trip will be deducted from your account later. 

You can always contact us for any return question at help@cparavano.com.

Note: The original shipping fee is non-refundable.