Returns & Exchanges
Return policy ＋
In order to provide perfect after-sales service, we are committed to provide return and exchange within 14 days for goods purchased at C.Paravano Online Store.
★ Note: Mystery Shoe Box and 50% OFF items are final sale and cannot be returned or exchanged.
How to return an order? ＋
You must provide the email used at the time of purchase and your order number. You can make your return HERE.
Once you select the model, size, and reason for the return, you can provide a pick-up address. A return label will be sent to you by email.
Please do not attach the return label directly to the shoebox. Instead, wrap the shoebox securely in a plastic mailing bag or other protective outer packaging, and attach the return label to the outside of that packaging.
How to exchange an order? ＋
You must provide the email used at the time of purchase and your order number. You can make your exchange HERE.
Select your item, size, and exchange reason, then provide your pick-up address. A return shipping label will be emailed to you. Please wrap the shoebox in protective outer packaging and do not attach the label directly to the shoebox.
We cover all exchange shipping costs. Your replacement will be arranged within 3 business days after your exchange is approved and processed.
Online exchanges are limited to the same style and price.If you want to exchange the shoes for an ideal size or another style, feel free to reach us at [email protected]
Where are returns and exchanges available? ＋
Our online return and exchange link currently supports requests from the United States only.
Due to technical limitations, service may not be available in certain areas. I If you are in another country, or if you have any questions, please contact us at [email protected]
Who is responsible for the return/exchange shipping costs? ＋
Free Exchanges: We offer free exchanges for a different size or style. C.Paravano covers the shipping costs associated with exchanges.
Returns: Customers are responsible for return shipping costs. We will provide a prepaid return shipping label, and a $12 return shipping fee per pair will be deducted from the final refund amount.
Original Shipping Fees: Any shipping fees paid at checkout are non-refundable. In the event of a return, customers are responsible for both the original shipping fees and the return shipping fees.
How to issue a refund after I return the item(s)? ＋
Once the refund has been processed, you will receive a refund notification email. Refund time depends on refund method and associated bank.
PayPal: 1-5 business days
Credit/Debit Card: 1-15 business days
Returns for Promotional Items＋
Please notice that the discount will vary when there is a partial return on a discounted multiple item purchase.
If you keep two items after the return from a 3 or more items order, the discount will drop from 15% to 10%. If you only keep one item, the price will be original.
No Refunds for Price Differences＋
We do not offer refunds for price differences between platforms or between promotional and regular prices. Price adjustments are not available after a promotion ends.